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General Questions:

For general questions that do not require the creation of a computer or technology Service Center Ticket, please email: as-tech@fsu.edu

Submit a computer or technology request via email:

To submit a computer or technology service request please email as-help@fsu.edu and include, as much as possible, the following information:

  • Email Subject Line:
    • Brief description of the issue
  • Body of the Email:
    • Full name
    • Preferred contact method
    • Preferred contact information
    • Location of the computer
      • Building name
      • Room number
    • Type of computer
      • Operating system: Windows, Apple, iOS, Android, etc.
      • Make: desktop, tablet, laptop, etc.
    • Full description of the issue in detail

A Service Center Ticket will be created by ITS' Service Center team and each Arts and Sciences' technician will receive a copy of the original email.

Submit a computer or technology request via Service Center Ticket System:

To provide for accurate tracking of issues in the areas we support, the CoAS Technical Support team has partnered with FSU's ITS Department to use their service center ticketing system. This allows for the accurate tracking of all issues and allows the CoAS Technicians to back each other up on issues. We request that those needing support please open a ticket using the trouble ticket system.

To open a trouble ticket please visit the Service Center system please click the following link (button) and log in using your FSUID username and password:

Service Center

Once logged in select "Create New Case" from the Self Service window.  NOTE: this is also where you may review all your open tickets.

  • Case Type should be set to "Support Request"
  • Select "IT Support Services" from the Category pull-down
  • After a few seconds (while Service Center filters results), select "College of Arts and Sciences IT Support" from the Specialty Type pull-down
  • Once again please give Service Center a few seconds to filter results, now select your Unit (department, program, etc.) from the Detail pull-down
  • Now select the Priority of your problem following this outline:
    • Low - Projects or something that needs to be done with no urgency
    • Medium - MOST TICKETS - this is a single program issue or problem where you can still function but are unable to do one or two functions
    • High - This is used when user is unable to function at all (total computer outage, major virus infection, etc.)
    • Critical - This is used when multiple users are having a total outage
  • Fill in a Summary of for your ticket
  • Enter the Details of your ticket, including the following (to the best of your knowledge):
    • Type of computer
      • Operating system: Windows, Apple, iOS, Android, etc.
      • Make: desktop, tablet, laptop, etc.
    • Full description of the issue in detail
      • What is happening or not happening
      • What programs were open at the time
    • Time of problem occurred (use time on the computer)
    • Preferred contact method
    • Preferred contact information
  • Finally, click the "Save My Case" button

Submit a computer or technology request via phone:

To submit a computer or technology request via phone:

  • Call our main office line (850) 645-9459
  • If someone does not answer, please leave a voicemail message
    • NOTE: when you leave a message, an email will be generated and sent to our main IT Support group email
  • Please be prepared to give as much information as possible (for the technician answering the phone or to the voicemail system):
    • Full name
    • Preferred contact information
    • Preferred contact method
    • Type of computer
      • Operating system: Windows, Apple, iOS, Android, etc.
      • Make: desktop, tablet, laptop, etc.
    • Full description of the issue in detail
      • What is happening or not happening
      • What programs were open at the time
    • Time of problem occurred (use time on the computer)
    • Preferred contact method
    • Preferred contact information
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