Frequently Asked Questions
Below you will find some of our more commonly asked questions
CASITS - Services:
What to expect during data backup
Data backup is a multi-step process. Outlined below is a common approach. Depending on the exact situation, this outline may vary.
It is not uncommon for the entire process can take a few days to complete. Sometimes complications can require the process to take longer. It will be required for the user to reconfigure and setup applications as they were previously on the computer. Example, if you have created subfolders in your email, this organization will need to be recreated by you after the backup process is complete. There may be practical limitations on what we can assist with.
1st. The user’s folder and all of its subdirectories will be backed up exactly as they are found. Any known malware will be filtered out and will not be copied over. One copy will be archived for six months.
2nd. The data will be copied back to a working location. We will be required to be log in on your user account! The reason for this relates to the security of the Operating System.
3rd. Still logged under your login, data can be manually moved back to the respective locations it once resided in.
Cisco AnyConnect (VPN)
Renewal of Licenses (Windows and Office)
- NOTE: this only applies to Windows Operating System Computers
- How to - Renew a License using BATCH file (Windows and Office)
- How to - Renew a License (Windows and Office)
Apple iOS Devices
- FSU's Guide to the iPad (pdf 274.67 kB) (rev. 10/24/2011)
Apple OS X Devices
- FSU Mandatory Password Reset - FAQ
- How to - Connect to Network Folders
- How to - Copier - Enable Account Tracking
- How to - Fix Gaps on Desktop - Unable to Move Icon
- How to - Forget a Wireless Network
- How to - Mail - Connect to FSU Exchange Server
- How to - Reset SMC (System Management Controller)
- This is for a variety of issues, see the 'Indicators' section.
Cloning Software (hard drive imaging):
- Open Source Windows (32-bit/64-bit versions):
- ODIN (Open Disk Imager in a Nutshell)
- Google Chrome Browser: